SHIPPING POLICY

Last Updated: 1st October 2026

At Ashriva, we carefully pack every order before it is dispatched. We work with trusted delivery partners to ensure that your Ashriva journal reaches you safely and securely.

1. SHIPPING WITH ASHRIVA

Ashriva currently ships orders to serviceable locations across India.

Shipping charges, where applicable, will be displayed at the time of purchase. For products where shipping is included in the listed price, no additional shipping charge will be added at checkout.

2. ORDER PROCESSING

Once your order and payment have been successfully confirmed, we begin preparing your order for dispatch.

Orders are generally processed and dispatched within 2–3 business days, excluding Sundays and public holidays.

During product launches, sales, festive periods, or periods of unusually high order volume, dispatch may take slightly longer.

3. DELIVERY TIMELINES

After dispatch, delivery timelines may vary depending on your location and the delivery partner.

Orders are generally delivered within 3–7 business days after dispatch, although delivery to certain locations may take longer.

Delivery timelines are estimates and may be affected by:

  • Location and delivery serviceability

  • Courier operations

  • Weather conditions

  • Public holidays

  • High-volume periods

  • Unforeseen circumstances beyond our reasonable control

Ashriva cannot guarantee delivery on a specific date unless specifically communicated at the time of purchase.

4. SHIPPING ADDRESS

Please make sure that your name, mobile number, complete address, PIN code, and other delivery details are accurate when placing your order.

Ashriva is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error in your delivery details, please contact us at hello@ashriva.co as soon as possible. We will try to assist where the order has not yet been dispatched.

5. ORDER TRACKING

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at the time of purchase.

You can use the tracking information provided to check the status of your shipment.

Please note that tracking updates may take some time to appear after the shipment has been handed over to the delivery partner.

6. DELIVERY ATTEMPTS

Our delivery partner may make multiple attempts to deliver your order.

Please ensure that someone is available to receive the parcel at the delivery address provided.

If an order cannot be delivered because the recipient is unavailable, refuses to accept the parcel, or provides an incorrect or incomplete address, the parcel may be returned to Ashriva.

Any refund or re-shipping in such circumstances will be handled in accordance with our Refund & Replacement Policyand applicable law.

7. DELAYED OR UNDELIVERED ORDERS

If your order appears to be delayed, please contact us at info@ashriva.co with your order number.

We will review the shipment status and assist you based on the information available from the relevant delivery partner.

Delivery delays caused by courier operations, weather, public holidays, natural events, technical issues, or other circumstances beyond Ashriva's reasonable control may occur.

8. DAMAGED PACKAGES

We carefully pack every order before dispatch.

If your parcel appears significantly damaged when delivered, please take clear photographs or videos of the package and its condition before opening it, where possible.

If the product inside is damaged, defective, or incorrect, please contact us within 48 hours of delivery in accordance with our Refund & Replacement Policy.

Please retain the original packaging and product until your request has been reviewed.

9. INTERNATIONAL SHIPPING

At present, Ashriva's shipping service is intended for deliveries within India.

If international shipping becomes available in the future, the applicable shipping charges, delivery timelines, duties, taxes, and other requirements will be communicated separately.

10. SHIPPING SUPPORT

If you have any questions regarding your shipment, please contact us:

Ashriva
Email: info@ashriva.co
Website: ashriva.co

Please include your order number when contacting us about an existing order so that we can assist you efficiently.

Important: This Shipping Policy should be read together with our Terms & Conditions and Refund & Replacement Policy. Nothing in this policy limits any rights or remedies available to you under applicable law.